2013 Customer Survey

In May 2013 we conducted a questionnaire of over 10,000 recent customers. From those that responded over 90% of people received their money within 24 hours.

Here are some of the things our customers have said about our service:

“There has been a lot of stigma surrounding payday loans of late and this and of cause can be somewhat off-putting at times. It can be difficult to know who to trust with so many lenders out there today but I’m glad to say that I made the choice for me! It’s great to know there is a provider I can trust! It was a simple and straight forward procedure and the costs were up-front and clear and I received my funds much sooner than anticipated. Thanks!” – Fiona F.

“A Very good, quick and efficient service” – Marc M.

“The service standard was good compared to other companies” – James W.

“The best thing about using the website is it’s simplicity” – Krista E.

“Quickness is the best thing about using the website” – Carole J.

“One of the responsible providers out there that provide help to those that truly need it and can afford to repay it” – Carl S.

“Really good and simple service” – Joseph G.

We are now a member of the CCTA

Stop Go Networks (the company who operate Payday Pig) are now members of the CCTA (Consumer Credit Trade Association) – membership number CCTA983.

Becoming a member of the CCTA is more important now than it ever was, particularly in the current economic climate.  With the relentless barrage of new regulations and reforms that target the credit industry on a regular basis, the CCTA offer a strong lobby voice particularly for the stand alone business.

Following industry recognised Codes of Practice demonstrates our credibility and reliability to both customers and regulators.

In addition, the CCTA outline a Good Practice Customer Charter specifically relating to payday or short term loans. The charter includes carrying out appropriate assessments and credit vetting and explains in no nonsense terms to the customer, the type of information that was considered in reaching a decision.

The new directives will identify poor practice and give customers improved protection. Following through on these new rules will help eradicate malpractice and improve the reputation for the companies that do follow the charter.

Please click on the links below for further information and a detailed overview of the CCTA membership benefits.

Visit www.ccta.co.uk

Win an iPad Mini

Payday Pig are always looking for feedback to help improve services to our customers. In exchange for your time, we’re offering you the chance to win an iPad Mini – simply complete the survey here.  The survey closes end of May 2013, so enter soon.

Thank you and good luck,

The Payday Pig Team

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